Offshore-Outsourcing-in-the-Philippines

Successful Offshore Outsourcing Companies in the Philippines

A lot of successful offshore outsourcing ventures transpired in the Philippines. Going way back in early 1992, Business Process Outsourcing (BPO) started planting its roots on Filipino soil, resourcing from young educated individuals who work at their full potential to deliver quality service. BPO’s earlier services were more focused on technical and customer support. However, as the years went by, offshoring vs outsourcing services broadened its reach to software creation and maintenance, game programming, graphic design, and many more. It’s no wonder that this country is known to be one of the top offshoring destinations in the world.

Recently, the Philippines has seen the rise of the Information Technology sector. The country’s excellent pool of talents has gained a lot of praise and has brought about a large increase in the demand for experts. Other than the spearhead services offered by BPO companies, the country’s recent growth spurt can be attributed to KPO or knowledge process outsourcing. KPO can be seen as a step up from the country’s low-value-added call centers to outsourcing legal services, business consultation, accounting, web design and development, software programming, and many more services relating to logical solutions.

To show the efficiency of the Filipino workforce, let’s explore successful offshoring ventures in the Philippines:

Accenture

Revenue as of 2018: 39.6 billion USD

global services and consulting company founded by Arthur Andersen in 1989. Accenture’s main headquarters is in Dublin, Ireland and it currently offers five business services namely Accenture Strategy, Accenture Consulting, Accenture Digital, Accenture Technology, and Accenture Operations. The company serves clients from more than 200 cities in 120 counties.

Accenture was the first company to establish business process outsourcing in the Philippines. Up until now, this company is one of the largest running businesses that has successfully outsourced in the Philippines.

Convergys Corporation

A global leader in customer service outsourcing corporation based in Cincinnati, Ohio that offers customer management and information management to client’s products. Earlier this year, Convergys was acquired by Concentrix making the latter the second largest customer engagement service provider.

JPMorgan Chase and Co.

Revenue as of 2017: 99.62 billion USD

The world’s leading global financial service firm and one of the largest banking institutions in the United States. The company is also a major employer in the BPO sector in the Philippines with over fifteen thousand Filipino employees. JPMorgan Chase and Co. has three businesses in the Philippines—corporate investment banking, corporate infrastructure, and its global service center.

IBM Daksh Business Process Services Philippines Inc.

International Business Machines Corporation or IBM is a multinational technology and consulting corporation in Armonk, New York. IBM’s subsidiary in India is the country’s largest multinational employer with over 131,000 employees. The multinational company expanded its offshore outsourcing in the Philippines, making it one of the top BPO companies in the country.

Amazon

Amazon is a large globally recognized company that successfully offshored their customer service in Cebu, Philippines. On May 2018, Amazon opened their first customer service center in Cebu City meant to support customers from North America and the United Kingdom. Amazon is just one of the globally recognized companies that trust the skilled workforce of Cebu’s quality output.

Full Scale

This software development company was founded by two exceptional entrepreneurs, Matt Decoursey and Matt Watson, who have proven themselves when it comes to business handling. Full Scale hires highly-skilled developers from the Philippines, particularly in Cebu City. Before the company was established, the Matts have been hiring developers in the Philippines since 2009 to work on their own companies—GigaBookand Stackify. They decided to build an offshore software development company in Cebu City, Philippines after US-based startups saw the benefits of having an offshore development team. Now, Full Scale is on the rise, helping businesses obtain success.

Why Cebu City?

Amazon, one of the fastest growing electronic commerce companies, is based in Seattle, Washington and is dubbed to be the largest internet retailer in the world. Early this year, Forbes reported the continued impressive growth of Amazon resulting in a 30% increase in net revenue for the fourth quarter in 2017. Its constant growth meant that their client following is increasing. Early this year, Amazon chose to open their first customer service center in the Philippines. This does not come as much of a surprise since the Philippines is well-known when it comes to outsourcing services, but why did this noted company choose Cebu City?

According to Tholons Services Globalization Index for 2018, Cebu City ranked 11th in the top twenty Super Cities, while the Philippines ranked second among the top Digital Nations.

You might wonder why these companies chose Cebu City for their offshore outsourcing. These are the reasons why:

  • Low cost of living

The city’s cost of living is significantly lower compared to most Western countries. Because of this, wages are also lower, ranging to almost half of in-house workforce wages.

  • Pool of talents

Cebu’s workforce consists of educated individuals who are equipped with superior knowledge in Information Technology. Since the rise of offshore jobs, Universities all over the country have been offering programs geared towards supporting the rising workforce demand. Aside from Manila, the Philippines capital city, Cebu is known to be the largest and most preferred KPO destination.

  • English proficiency

Cebu’s medium of instruction in schools is English making individuals proficient in the language starting at a young age. Since communication is very important when dealing with offshore employees, the language barrier can be crossed-out as one of the difficulties with their knowledge of English.

  • Government support

Cebu’s local government unit (LGU) fully supports the BPO and KPO sectors due to the evident improvement that these bring to the country’s economy.

Need an offshore company?

If you’re looking for a team of highly-skilled programmers, designers, testers, and digital marketing professionals to work on your product at an affordable cost, all you need is Full Scale.

Our company developed a process called Guided Development that can eliminate extraneous levels of management, improve communication, and reduce production time. The process is as simple as this:

  • As the head of product development, you are fully in control. You tell us your specifications and instructions on how it should be produced.
  • Full Scale takes care of recruiting, evaluating, and employing top-skilled developers best-suited for your team.
  • The chosen employees will fully commit their time and effort to produce quality output as part of your team under your leadership.

With this thorough recruitment and management process, we achieve industry-standard development regardless of where you are located.

In Full Scale, we make sure that you have a  successful offshore outsourcing experience.