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Full Scale » QA » A Practical CTO’s Guide to Bug Prioritization Framework for Remote Teams

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QA, Development

A Practical CTO’s Guide to Bug Prioritization Framework for Remote Teams

Bug prioritization presents unique challenges for distributed development teams working across multiple time zones.

Remote teams must balance urgent fixes with feature development while maintaining clear communication channels and consistent assessment criteria.

According to the 2023 State of DevOps Report, organizations lose an average of $2.5 million annually due to delayed bug fixes and insufficient defect management processes. The IBM Systems Sciences Institute reports that fixing bugs in production costs 4-5 times more than addressing them during development.

Traditional bug prioritization methods break down in remote settings due to:

  • Asynchronous communication delays between team members
  • Inconsistent severity assessments across different locations
  • Timezone constraints affecting emergency response times
  • Limited visibility into local context and user impact
  • Challenges in reproducing environment-specific issues

The increasing complexity of modern software systems, combined with these distributed team challenges, demands a more structured approach to bug management and defect prioritization.

The True Cost of Poor Bug Prioritization

When remote teams lack an effective bug prioritization framework, the impact extends far beyond immediate technical issues. Understanding these costs helps organizations justify investing in robust defect management processes.

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Impact on Development Velocity

Poor bug prioritization severely impacts sprint velocity and release schedules. According to industry research:

  • Development teams spend 20-40% of their time handling unplanned bug fixes
  • Critical feature releases face delays due to urgent bug resolution
  • Context switching between bugs and features reduces productivity by 25%

Resource Allocation Inefficiencies

Mismanaged bug prioritization leads to significant resource waste:

  • Senior developers spend excessive time on low-priority issues
  • Junior developers struggle with complex bugs beyond their expertise
  • QA teams face bottlenecks due to unclear testing priorities
  • Product managers devote extra hours to bug-related communications

Technical Debt Accumulation

Ineffective bug management contributes to mounting technical debt:

  • Minor bugs evolve into major system issues
  • Temporary fixes become permanent solutions
  • Documentation gaps widen as quick fixes accumulate
  • System complexity increases with each workaround

Team Morale and Productivity Effects

Poor bug prioritization takes a toll on team dynamics:

  • Developer frustration grows with unclear bug severity guidelines
  • Team confidence decreases as issues remain unresolved
  • Cross-team collaboration suffers from priority conflicts
  • Sprint planning becomes unpredictable and reactive

Customer Satisfaction Metrics

The business impact of poor bug management is reflected in key metrics:

  • Customer satisfaction scores drop by 15% when critical bugs persist
  • User retention decreases due to recurring issues
  • Support ticket volume increases by 30%
  • Feature adoption rates decline due to quality concerns

Building Your Bug Prioritization Framework

An effective bug prioritization framework helps distributed teams systematically evaluate and address software defects. This structured approach ensures consistent assessment across different time zones and team locations.

Flowchart titled "Bug Prioritization Framework" with steps: Bug Reported, Assessment, Severity, Impact, Resources, Priority Level, and Action Plan. Priority Levels are P0 to P3, from Critical to Low.

1. Severity Classification

The foundation of any bug prioritization framework begins with clear severity levels. This classification system helps remote teams maintain consistency in their defect assessment process.

The following table outlines a comprehensive severity classification system for distributed teams:

Severity LevelDescriptionExamplesResponse TimeTeam Escalation
Critical (P0)System-wide failures affecting core functionalityPayment system outage; Security breach; Data loss incidentsImmediateSenior developers; DevOps team; Product owner
High (P1)Major feature breakdowns with significant user impactAuthentication failures; API integration issues; Data consistency errorsWithin 4 hoursDevelopment lead; QA lead
Medium (P2)Non-critical functionality issuesPerformance degradation; UI/UX inconsistencies; Minor feature bugsWithin 24 hoursDevelopment team; QA team
Low (P3)Minor improvements and cosmetic issuesVisual glitches; Typography errors; Documentation updatesNext sprintRegular sprint planning

2. Assessment Criteria Matrix

The assessment criteria matrix provides distributed teams with a standardized approach to evaluate bug impact and priority. This framework considers multiple factors affecting both technical and business aspects.

Business Impact Evaluation

The following matrix helps teams assess the business implications of each bug:

Impact FactorHigh (5 points)Medium (3 points)Low (1 point)
Revenue EffectDirect revenue loss; Payment failures; Customer churnIndirect revenue impact;
Feature limitations; User friction
No revenue impact; Cosmetic issues;
Minor inconveniences
User ExperienceCore functionality blocked;
Data corruption risk; System unavailable
Workflow disruption; Performance issues; Feature limitationsVisual inconsistencies; Minor delays; Alternative available
Compliance RiskRegulatory violations; Legal exposure;
Data privacy breach
Policy deviations; Documentation gaps; Audit findingsNo compliance impact; Internal standards;
Best practices

Technical Assessment Factors

Remote teams should evaluate these technical aspects for each bug:

FactorCritical ConsiderationsImplementation Impact
Scope of ImpactNumber of affected systems; User base percentage; Geographic reachResource allocation;
Timeline estimation;
Team coordination
Implementation ComplexityTechnical debt risk; System dependencies; Testing requirementsDevelopment effort;
QA coverage;
Deployment complexity
Resource RequirementsSpecialized expertise;
Time zone coverage;
Tool dependencies
Team availability;
Knowledge transfer; Documentation needs

Resource Considerations

Resource evaluation is critical for effective bug prioritization in distributed teams. This assessment ensures proper allocation of team capabilities across time zones.

Resource FactorAssessment CriteriaImplementation Considerations
Required ExpertiseSenior developer availability; Domain knowledge;
Technical specialization
Skills mapping;
Knowledge sharing;
Training needs
Time Zone DependenciesCoverage hours;
Handoff requirements; Emergency response
Team overlap periods; Communication protocols; Backup arrangements
Development EffortTask complexity;
Testing requirements; Integration needs
Story points estimation;
Sprint capacity;
Resource blocking

This resource assessment framework helps remote teams:

  1. Match bug complexity with available expertise
  2. Ensure adequate coverage across time zones
  3. Accurately estimate development efforts
  4. Plan resource allocation efficiently

Remote-Specific Considerations

Distributed teams face unique challenges in bug prioritization that require specialized protocols and tools. This section outlines essential considerations for effective remote bug management.

1. Asynchronous Communication Protocols

Remote bug prioritization demands structured communication to overcome time zone barriers. Teams must establish clear protocols that facilitate effective information sharing and decision-making.

Structured Bug Reporting Template

A standardized bug reporting template ensures consistent information collection across distributed teams. Each field serves a specific purpose in facilitating accurate bug assessment and resolution.

FieldDescriptionRequired InformationValidation Criteria
SummaryBrief bug descriptionClear, concise overview; Priority level; Component affectedMust follow naming convention;
Include priority tag
Steps to ReproduceDetailed reproduction stepsNumbered list; Environment details; PreconditionsMinimum 3 steps; Include all prerequisites
Expected ResultIntended behaviorClear description; Business context;
User impact
Reference to requirements;
User story link
Actual ResultCurrent behaviorBug manifestation; Error messages;
Impact scope
Screenshots required; Error logs attached
EnvironmentSystem configurationOS; Browser;
Versions;
Database state
Version numbers; Configuration details
Supporting EvidenceVisual documentationScreenshots;
Videos;
Console logs
Maximum file size; Required format

Time Zone Management Protocols

Time zone differences require clear protocols for bug handling across different shifts. These protocols ensure continuous coverage and timely response to critical issues.

ScenarioProtocolResponse Time SLA
Critical Bug DetectionEmergency notification chain; Designated on-call responders15 minutes acknowledgment
Handoff ProcessDocumentation requirements; Status update formatEnd of each shift
Triage MeetingsRotating schedule; Recording requirements24-hour completion cycle

2. Collaboration Tools Stack

Remote teams require an integrated tool ecosystem for effective bug management. Each tool serves a specific purpose in the prioritization workflow.

Core Tool Requirements

The following table outlines essential tools needed for effective remote bug management. Each category addresses specific needs in the bug prioritization process.

Tool CategoryPrimary PurposeEssential FeaturesIntegration Requirements
Issue TrackingBug workflow managementCustom fields; Automation rules; Priority matricesAPI access; SSO support
DocumentationKnowledge sharingVersion control; Templates; Search functionalityReal-time collaboration
CommunicationTeam collaborationThread organization; Priority notificationsMobile support; Alert systems
Video DocumentationBug reproductionScreen recording; Annotation toolsCloud storage integration
Automated TestingRegression detectionCI/CD integration; Report generationVersion control systems

Tool Integration Framework

Successful bug management requires seamless integration between different tools. This framework ensures smooth data flow and consistent bug tracking across platforms.

Integration TypePurposeImplementation Requirements
Primary WorkflowsAutomated bug creation; Status synchronizationAPI configuration; Webhook setup
Data ConsistencyUnified priority schemes; Status mappingField mapping; Data validation
Notification SystemsAlert routing; Escalation pathsRule configuration; User mapping

Video Documentation Guidelines

Effective video documentation accelerates bug resolution in remote teams. These guidelines ensure clear and efficient video communication across time zones.

Content TypeRequired ElementsMaximum Duration
Bug ReproductionEnvironment setup; Steps execution; Error demonstration3 minutes
Solution VerificationFix implementation; Testing process; Success criteria5 minutes
Team TrainingProcess explanation; Tool usage; Best practices10 minutes

Prioritization Implementation Guide

A structured implementation approach ensures the successful adoption of the bug prioritization framework across distributed teams. This section outlines essential steps and processes for effective deployment.

1. Setting Up the Process

Successful implementation begins with establishing core processes and tools. This phase focuses on creating the foundation for consistent bug prioritization through standardized training, tools, and documentation across all development teams.

Initial Team Training

Comprehensive training establishes a foundation for consistent framework application across all teams.

Training ComponentDurationKey DeliverablesSuccess Criteria
Framework Overview2 daysCore concepts guide; Priority matricesAssessment completion
Tool Training3 daysHands-on exercises; System guidesPractical demonstration
Process Workshop2 daysWorkflow documentationRole-play scenarios
Assessment Practice3 daysEvaluation templatesTeam certification

Tool Configuration

Proper tool setup ensures seamless bug management workflow across distributed teams.

Configuration ElementSetup RequirementsValidation Steps
Issue Tracking SystemPriority schemes; Custom fieldsWorkflow testing
Communication ToolsChannel structure; NotificationsAlert verification
Documentation PlatformTemplate library; Access controlsUsage validation

SLA Establishment

Service Level Agreements define response and resolution expectations for each bug priority level.

Priority LevelInitial ResponseUpdate FrequencyResolution Target
P0 (Critical)15 minutesEvery 2 hours4 hours
P1 (High)1 hourEvery 4 hours24 hours
P2 (Medium)4 hoursDaily72 hours
P3 (Low)24 hoursWeeklyNext sprint

Documentation Templates

Standardized templates ensure consistent information capture and effective communication.

Template TypeRequired ElementsUsage GuidelinesReview Process
Bug ReportDescription; Steps; ImpactInclude screenshotsTeam lead review
Status UpdateProgress; Blockers; TimelineDaily updatesStakeholder review
Resolution RecordRoot cause; Solution; TestingCode referencesPeer validation

2. Cross-Timezone Workflow

Effective bug management across different time zones requires coordinated processes and clear communication channels. This section outlines the essential workflows and protocols that ensure continuous bug tracking and resolution across global teams.

Bug Review Schedule

Regular review cycles maintain consistent bug assessment and prioritization across time zones.

Time ZoneReview TimeParticipantsFocus Areas
APAC (UTC+8)09:00 SGTAPAC team; EU handoffNew issues; Updates
EU (UTC+1)09:00 CETEU team; US handoffOngoing bugs
US (UTC-8)09:00 PSTUS team; APAC handoffCritical reviews

Emergency Protocols

Clear emergency procedures ensure rapid response to critical issues across all time zones.

ScenarioFirst ResponseEscalation PathResolution Time
Production OutageOn-call engineerTeam Lead โ†’ CTO4 hours max
Security BreachSecurity teamCISO โ†’ CEO2 hours max
Data IssueDatabase adminData Lead โ†’ CTO6 hours max

Handoff Procedures

Structured handoffs maintain workflow continuity between teams across different time zones.

Handoff ElementRequired InformationVerification StepsDocumentation
Status ReportActive bugs; UpdatesChecklist reviewHandoff log
Resource UpdateTeam availabilityCapacity checkAllocation sheet
Risk AssessmentPotential issuesReview meetingRisk register

Communication Guidelines

Clear communication protocols ensure effective information sharing and collaboration across teams.

Communication TypeChannelResponse TimeFormat Requirements
Regular UpdatesIssue trackerWithin 4 hoursStandard template
Urgent MattersEmergency channelWithin 15 minutesAlert format
Team DiscussionsTeam chatWithin 2 hoursThreaded format
Status ReportsEmail/DocumentationDailyReport template

Quantifying Your Framework’s Impact

A data-driven approach to measuring bug prioritization effectiveness ensures continuous improvement and team alignment. This section outlines essential metrics and processes for evaluating framework success.

Key Metrics to Track

Quantifiable metrics provide objective insights into the framework’s effectiveness. These indicators help teams identify areas for improvement and validate process changes.

Metric CategoryKey Performance IndicatorTargetMeasurement Method
Resolution SpeedMean Time to Resolution (MTTR)P0: <4 hours; P1: <24 hoursIssue tracking analytics
Response TimeFirst Response TimeP0: <15 min; P1: <1 hourSupport system metrics
Quality ControlBug Escape Rate<5% of shipped featuresProduction monitoring data
Triage AccuracyPriority Change Rate<10% of triaged bugsIssue tracking history
Team EfficiencySprint Bug Resolution Rate>90% of planned fixesSprint velocity reports

Performance Benchmarks

Industry benchmarks provide context for evaluating team performance and setting realistic improvement targets.

Performance AreaIndustry AverageTarget PerformanceCurrent Performance
Critical Bug MTTR6 hours4 hoursTracked monthly
SLA Compliance85%95%Tracked weekly
Customer Impact85% satisfaction95% satisfactionMeasured per release
Resource Utilization70% efficiency85% efficiencyMonitored daily

Team Feedback Loops

Regular feedback mechanisms ensure continuous process refinement and team engagement.

Review TypeFrequencyKey ParticipantsPrimary Objectives
Daily TriageDailyDev team; QA leadPrioritization alignment; Blocker identification
Sprint ReviewWeeklyTeam leads; Product ownerProgress assessment; Resource adjustment
Process RetroBi-weeklyAll team membersProcess improvement; Pain point resolution
Stakeholder ReviewMonthlyManagement; Team leadsStrategic alignment; Resource planning

Continuous Improvement Process

Systematic improvement ensures the framework evolves with changing team needs and project requirements.

Improvement AreaEvaluation MethodReview CycleAction Items
Process EfficiencyMetric trending analysisMonthlyWorkflow optimization; Tool updates
Team PerformanceSkill gap assessmentQuarterlyTraining programs; Resource allocation
Tool EffectivenessUsage analytics reviewBi-monthlyIntegration improvements; Automation opportunities
DocumentationCompleteness auditQuarterlyTemplate updates; Guide revisions

Each component of this measurement framework contributes to:

  • Objective performance assessment
  • Clear improvement targets
  • Actionable insights
  • Team accountability

Teams should review these metrics during sprint retrospectives and adjust processes based on the data-driven insights provided.

Case Study: Global E-commerce Platform Bug Management Transformation

This case study examines how a distributed development team successfully implemented the bug prioritization framework to improve their incident response and product quality.

Initial State

Before implementing the structured bug prioritization framework, the team faced significant challenges:

Challenge AreaInitial MetricsBusiness Impact
Resolution Time72-hour average MTTRCustomer dissatisfaction; Revenue loss
Team Efficiency45% bug resolution rateSprint delays; Feature backlog
Communication4-hour response delaysIncreased escalations; Team friction
Priority Management65% priority accuracyResource misallocation; Critical delays

Implementation Steps

The team followed a systematic approach to framework adoption:

PhaseDurationKey ActionsOutcomes
Assessment2 weeksProcess audit; Tool evaluation; Team surveysGap analysis report; Implementation roadmap
Setup3 weeksTool configuration; Template creation; SLA definitionStandardized workflow; Clear guidelines
Training2 weeksTeam workshops; Role-specific training; Hands-on practiceSkilled team members; Process alignment
Rollout4 weeksPhased implementation; Daily monitoring; Quick adjustmentsSmooth transition; Early wins

Before/After Metrics

Quantifiable improvements demonstrated the framework’s effectiveness:

Performance IndicatorBeforeAfterImprovement
Critical Bug MTTR72 hours4 hours94% reduction
First Response Time4 hours15 minutes94% reduction
Priority Accuracy65%95%46% increase
Team Satisfaction45%92%104% increase

Lessons Learned

Key insights from the implementation process:

AreaLearningApplication
Process DefinitionClear SLAs drive accountabilityEstablished strict response times per priority level
Tool IntegrationAutomation reduces manual effortImplemented automatic bug routing and notifications
Team CommunicationStructured handoffs improve efficiencyCreated standardized handoff templates
Training ImpactRegular practice sessions boost confidenceInstituted monthly refresher training

Adaptation Strategies

The team developed effective strategies to overcome common challenges:

ChallengeSolutionImpact
Time Zone GapsImplemented follow-the-sun model24/7 bug management coverage
Priority ConflictsCreated clear escalation paths85% reduction in priority disputes
Resource ConstraintsEstablished skill-based routing40% improvement in resource utilization
Process AdoptionIntroduced gamification elements95% team engagement in new process

Success Factors

Critical elements that contributed to successful implementation.

1. Leadership Support

  • Executive sponsorship
  • Resource allocation
  • Clear mandate

2. Team Engagement

  • Regular feedback sessions
  • Process ownership
  • Recognition program

3. Tool Optimization

  • Integrated toolchain
  • Automated workflows
  • Real-time dashboards

4. Continuous Improvement

  • Weekly metrics review
  • Process iterations
  • Team suggestions

This case study demonstrates how systematic implementation of a bug prioritization framework can transform distributed team performance and product quality.

Critical Challenges and Strategic Solutions

Distributed teams often encounter specific challenges when implementing bug prioritization frameworks. This section outlines common pitfalls and provides practical solutions for each scenario.

Over-prioritization Traps

When everything becomes “high priority,” the prioritization framework loses its effectiveness. Here’s how to avoid priority inflation:

PitfallImpactSolutionPreventive Actions
Priority InflationReduced responsiveness; Resource drainStrict criteria enforcementWeekly priority reviews; Approval workflows
Urgency BiasTechnical debt buildup; Poor resource usePriority scoring systemStakeholder training; Decision documentation
Scope ExpansionDelayed fixes; Wasted resourcesScope boundariesChange tracking; Regular scope reviews

Communication Breakdowns

Poor communication can derail even the best prioritization framework:

IssueImpactSolutionTools/Methods
Unclear Bug ReportsExtended fix timeStandardized templatesIssue templates; Screenshot tools
Missing ContextWrong priority assignmentRequired impact documentationContext forms; System diagrams
Delayed UpdatesStakeholder confusionAutomated notificationsStatus dashboards; Alert systems
Time Zone IssuesMissed deadlinesGlobal time protocolsTime converters; Schedule tools

Tool Misuse

Improper tool usage can create inefficiencies and confusion:

IssueImpactSolutionImplementation
Inconsistent TrackingInaccurate metricsStandardized workflowsTool training; Regular audits
Feature UnderuseManual overheadFeature educationCapability mapping; Usage guides
Integration GapsData silosSystem integrationAPI setup; Data sync rules

Resource Allocation Mistakes

Poor resource management can undermine bug prioritization efforts:

IssueImpactSolutionAction Items
Skill MismatchesSlow resolutionSkill mappingAssignment rules; Performance tracking
OverallocationTeam burnoutCapacity planningWork limits; Load balancing
Knowledge SilosSingle points of failureCross-trainingPair programming; Documentation

Prevention Strategies

To avoid these common pitfalls, teams should implement these preventive measures:

1. Regular Framework Reviews

  • Monthly metric analysis
  • Process adjustment cycles
  • Team feedback sessions

2. Proactive Training

  • New team member onboarding
  • Regular skill updates
  • Tool proficiency checks

3. Communication Enhancement

  • Standard communication protocols
  • Regular sync meetings
  • Clear escalation paths

4. Resource Optimization

  • Capacity planning
  • Skill development
  • Tool optimization

By recognizing these common pitfalls and implementing appropriate solutions, teams can maintain an effective bug prioritization framework that supports their development goals.

Taking Your Bug Prioritization Framework Forward

The implementation of an effective bug prioritization framework is essential for distributed development teams seeking to improve their software quality and team efficiency. This guide has outlined key components for success.

Framework Summary

Critical elements for successful bug prioritization include:

ComponentKey BenefitsImplementation Focus
Clear ProcessConsistent decision-makingPriority criteria; Workflow definition
Tool IntegrationEfficient trackingAutomation; Cross-platform sync
Team AlignmentImproved collaborationTraining; Communication protocols
Measurement SystemData-driven improvementsMetrics tracking; Regular reviews

Next Steps for Implementation

1. Initial Assessment

  • Evaluate current processes
  • Identify improvement areas
  • Document team needs

2. Framework Customization

  • Adapt priority levels
  • Define team workflows
  • Configure tool integrations

3. Team Training

  • Schedule workshops
  • Create documentation
  • Establish feedback loops

4. Continuous Evolution

  • Monitor key metrics
  • Gather team feedback
  • Refine processes

Organizations implementing this framework should focus on gradual adoption while maintaining clear communication and regular assessment of results. Success depends on consistent application and ongoing refinement based on team needs and project requirements.

Streamline Bug Prioritization with Full Scale

Managing bugs effectively is critical for remote teams to deliver high-quality software on time.

At Full Scale, we specialize in helping businesses like yours build and manage remote development teams equipped with the skills and tools to streamline bug prioritization and resolution.

Why Full Scale?

  • Expert Development Teams: Our skilled developers understand the nuances of agile workflows and bug management.
  • Seamless Integration: Our teams integrate effortlessly with your existing processes, ensuring smooth collaboration.
  • Tailored Solutions: We align with your priorities to ensure critical issues are resolved first.
  • Increased Efficiency: Focus on strategic goals while we help you minimize disruptions caused by bugs.

Don’t let bugs derail your progress. Schedule a free consultation today to learn how Full Scale can help your remote team stay focused and productive.

Start Your Framework with Full Scale

FAQs: Bug Prioritization Framework

How long does it typically take to implement a bug prioritization framework for a distributed team?

Implementation typically takes 6-8 weeks for a mid-sized team (15-30 developers). This includes 2 weeks for initial setup, 2 weeks for tool configuration, and 2-4 weeks for team training and process refinement. Teams can expect to see measurable improvements in bug resolution times within the first month.

What are the essential tools needed to start implementing this framework?

The minimum required tools include an issue-tracking system (like JIRA or Linear), a team communication platform (like Slack), and a documentation system (like Confluence). Additional tools for video documentation and automated testing can be integrated gradually based on team needs.

How can we ensure consistent bug prioritization across different time zones?

Consistency is achieved through standardized priority criteria, detailed templates, and regular sync meetings. Teams should establish clear handoff procedures, use a shared priority matrix, and maintain detailed documentation. Regular calibration sessions between team leads help maintain alignment.

What metrics should we track to measure the framework’s effectiveness?

Key metrics include Mean Time to Resolution (MTTR) for each priority level, first response time, priority accuracy rate (percentage of bugs that don’t require reprioritization), and team satisfaction scores. Track these metrics weekly for the first three months, then monthly for ongoing optimization.

How do we handle emergency bugs that occur outside of regular team hours?

Establish an on-call rotation system with clear escalation paths. Define specific criteria for “emergency” bugs and create detailed response protocols. Implement an automated alert system and maintain an up-to-date contact list for critical issues. Documentation should include troubleshooting guides for common critical scenarios.

matt watson
Matt Watson

Matt Watson is a serial tech entrepreneur who has started four companies and had a nine-figure exit. He was the founder and CTO of VinSolutions, the #1 CRM software used in today’s automotive industry. He has over twenty years of experience working as a tech CTO and building cutting-edge SaaS solutions.

As the CEO of Full Scale, he has helped over 100 tech companies build their software services and development teams. Full Scale specializes in helping tech companies grow by augmenting their in-house teams with software development talent from the Philippines.

Matt hosts Startup Hustle, a top podcast about entrepreneurship with over 6 million downloads. He has a wealth of knowledge about startups and business from his personal experience and from interviewing hundreds of other entrepreneurs.

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